Contact Us

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Shipping Info & Frequently Asked Questions

Q: May I pick up my order?
A: From April through September customers may visit us locally at Fireweed Farm to purchase seeds, plants, and herbal products. You may wish to place your order online before hand so that we can prepare it for you in advance (a promo code to relieve shipping charges will be available in the spring). We are unable to offer pick up during the off-season from October though March.

Q: Do we ship plants?
A: We ship plants within Canada only. Plant orders and inquiries may be placed via email to orders@ravensongseeds.com from May through mid-September.

Q: When can I expect my package to be shipped after I place my order?
A: We ship orders twice weekly, generally on Tuesdays and Thursdays. Unless there is a special preparation needed for your order, your order will be shipped within 1-4 buisness days after we receive it.

Q: How long can I expect my package to arrive after I receive my shipping notice?
A: Orders to Canada, the USA, and international destinations take between 5 and 10 business days to arrive via Canada Post. As parcels may be delayed due to unforeseen circumstances, such as weather or postal strike, please allow 14 days after you receive your shipping notice before contacting us regarding late or missing packages.

Q: What is the cost of shipping for domestic orders within Canada?
A: Shipping charges are based on the weight and size of your package. Shipping & handling charges begin at $6.10 for seed orders of 1-24pkgs. For seed orders of 25pkgs and over, and herbal product orders, shipping charges range between minimum $14.73 and maximum $26.80. Shipping for plant orders begins at $25 and will be determined based on individual orders.

Q: Do we ship to the USA?
A: We ship seeds and herbal products to all locations within the USA. We are unable to ship plants to the USA due to customs regulations.

Q: What is the cost of shipping to the USA?
A: Shipping charges are based on the weight and size of your package. Shipping & handling charges begin at $10.61 for seed orders of 1-24pkgs. For seed orders of 25pkgs and over, and herbal product orders, shipping charges range between minimum $18.82 and maximum $29.82.

Q: Do we ship internationally?
A: We ship to seeds to international destinations*. We do not ship herbal products or plants internationally at this time.

Q:What is the cost of shipping to international destinations?
A: Shipping & handling charges begin at $15.36 for seed orders of 1-24pkgs. For seed orders of 25pkgs and over shipping charges are $26.57.

*For international orders it is the customers responsibility to check local import regulations for their specific region, regarding specific seed varieties. Due to the vastness of the planet and number of countries in existence, as well as the ever-changing individual import regulations for each, we are unable to provide up-to-date information, or guarantees on shipping to your specific country or region. As such, ordering internationally is at your own risk. Though it is extremely rare, there may be circumstances in which the parcel may be rejected by your local customs office. In the chance your order is returned to us by customs (undamaged and in salvageable condition) you will be refunded the cost of your order in minus the cost of shipping. Thank you for your acknowledgement and understanding of this policy.